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This company is a complete fraud! If i could give negative stars i would! WHAT A JOKE, WHAT A SCAM! My air conditioner condenser died and i called these jokers because it is covered with my warranty. After 3 days of 95 degree weather, and 4 phone calls and messages to...
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Anonymous
Candace Parke

Cameron,I completely understand your frustrations, as we buy units in bulk we can get them for a discounted rate. I have attached the appropriate section of the contract to ho...

1.0
#1101800
Purchased a home with a WORKING water heater in June 2017. The realtor recommended Landmark for a one year Home Warranty coverage. July 16th the water heater went out. I paid the 70 dollars (which I now disputed through my Credit Card company) and two days later...
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Anonymous
F morg

I'm without an AC unit in the second floor of my home. It's still hot here in Texad and Landmark refuses to return my phone calls and email messages left for them. It's been o...

Anonymous
E Nye

We would like to find a way to assist you with this issue. Would you please contact us directly. Call the main number and ask for the Reputation Manager. We apologize for this...

1.1
I liked
  • Sales person was nice at first
I didn't like
  • Fraudsters
#1076908
If Landmark responded to their customers as quickly as they provide sugarcoated generic responses to customer complaints and online reviews, maybe they wouldn't have so many upset customers... I received a generic response to my online review but yet to receive any...
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Anonymous
E Nye

I understand that you do not care for the responses Landmark provides. We do try to take care of every valued homeowner within the parameters of the warranty. If we are not ab...

1.0
#1072804

Landmark Home Warranty - Horrible

Landmark Home Warranty
#1052622
1.0
Details
Hot water heater broke. Took 3 days to get someone out to look at it. When they finally got to our houses the plumber said we needed a new one. Landmark said they wouldn't cover it because it's under manufacture warranty. Still no water tank and landmark charged me $70!!!!!
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Landmark Home Warranty Warranty Review

Landmark Home Warranty
#645184
Scam. Don't get fooled. This place is a scam. Don't ever waste your money buying a warranty from here
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Landmark Home Warranty Warranty Review

Landmark Home Warranty
#539909
Yeah they are horrible and deceiving
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Disappointing to say the least. It's like pulling teeth to get Landmark or their substandard contractors to fix anything. Final straw was when they offer to cash out an appliance for much less that it was worth. To add insult to injury, when I asked if the contractor...
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Anonymous
Elise Nye

I apologize that Landmark has not met your expectation of service on this claim. I would be happy to assist in resolving your concerns. We honestly do our best to provide ever...

1.1
I didn't like
  • Being ripped off
#1072564
Please be aware & tell all you know!!! I was billed for services that were not done by LMW hired trade (the trade admitted the mistake / DNB Plumbing). I paid $70 (service call) and then an additional $473 and Landmark Warranty did nothing about it even after knowing...
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Anonymous
Candace Parke

Hello, I understand that you feel Landmark did not meet your expectation of service. I apologize. Landmark always operates within the parameters of the warranty contract not o...

1.0
I didn't like
  • Fraud
  • Poor service
  • Fail to honor warranty contract
#1048161
I purchased the home warranty with the purchase of my home. Within four months both my gas water heater and one of my two AC units quit working. Each time I paid $70 for a technician to come out and identify that the water heater needs to be be replaced and the AC unit...
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1.9
I liked
  • Local customer service rep
I didn't like
  • Customer service at the national level
  • Immediate denial of services
  • No coverage
#1005119
DO NOT USE THIS COMPANY! My husband and I, along with our 6 month old (remember him for why this situation is so bad), bought a house along with this Landmark home warranty. After buying the house the air conditioning went out in the house. I called Landmark Home...
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1.0
I didn't like
  • Any part of their company
  • Customer service
  • Always looking for a way out of paying a claim
#990591
Landmark home warranty is the worst warranty you can buy. I have been calling since February 2016 trying to get an AC unit repaired. It is now August 12 2016 still no AC. I will be paying for the repairs myself because at this point I am hot and frustrated. 3...
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Anonymous
Anonymous

Hi,I would really like to help you with this frustrating experience. I apologize for not meeting your expectations. Thank you for giving Landmark this opportunity to address y...

One of my 3 swimming pool pumps stopped working. Of course they are all outdoors where most pool pumps are installed. After 10 years 1 pump failed. The three pumps sit next to each other in the pool enclosure but are subject to elements like rain. Very little rain...
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LandmarkHomeWarrantyCares
LandmarkHomeWarrantyCares
Landmark Home Warranty Verified Representative

Hi,I can see that you are very frustrated with your Landmark claim experience. Unfortunately, there is not enough information on this post for me to find you in our system. I ...

Our Landmark warranty was included as part of our home purchase. No one had lived in the home for four years prior to us buying the home, and the children of the previous owners hadn't lived in it for thirty years. Because they didn't know what was wrong with it they...
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LandmarkHomeWarrantyCares
LandmarkHomeWarrantyCares
Landmark Home Warranty Verified Representative

Thank you for giving Landmark this opportunity to address your concerns. Unfortunately, with the information provided I am not able to find a contract with Landmark Home Warra...